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Return & Exchange Policy

At NALA, your satisfaction is important to us.

Due to hygiene and safety reasons, opened or used beauty products cannot be returned or exchanged.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 24 hours of receiving your order. Be sure to include your order number and clear photos of the issue.

Once your request has been reviewed and approved, we will arrange a replacement, exchange, or refund, where applicable.

To be eligible, products must be unused and in their original packaging.

If you have any questions, our team is always happy to help.