Privacy policy
Last updated: July 16, 2026
NALA (“we,” “our,” or “us”) operates www.nalakw.com, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a secure and seamless shopping experience. Our online store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise interact with our Services.
If there is any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy will govern matters relating to the collection, processing, and disclosure of your personal information.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
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Personal Information We Collect
When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. This does not include anonymous or de-identified information.
Depending on how you interact with our Services, we may collect:
* Contact information (name, billing and shipping address, phone number, email address)
* Payment information (payment method, payment confirmation and transaction details)
* Account information (username, password, preferences and settings)
* Order history (purchases, returns, exchanges, wishlists and shopping cart activity)
* Communications with us (emails, customer service requests and messages)
* Device information (IP address, browser type, operating system and device identifiers)
* Website usage information (pages viewed, interactions and browsing behavior)
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How We Collect Information
We may collect personal information:
* Directly from you when you place an order, create an account or contact us.
* Automatically through cookies and similar technologies when you browse our website.
* From trusted service providers who help us operate our business.
* From advertising and marketing partners where permitted by law.
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How We Use Your Information
We use your personal information to:
* Process and fulfill your orders.
* Manage your account.
* Process payments and refunds.
* Arrange shipping and deliveries.
* Provide customer support.
* Improve your shopping experience.
* Personalize product recommendations.
* Send order updates and service-related communications.
* Send marketing emails and promotional offers (you may unsubscribe at any time).
* Detect fraud, protect our business and maintain website security.
* Comply with applicable legal obligations.
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Sharing Your Information
We only share your information when necessary to operate our business, including with:
* Shopify, which powers our online store.
* Payment providers.
* Shipping and fulfillment partners.
* Technology and website service providers.
* Marketing and analytics partners where permitted by law.
* Government authorities when legally required.
We do not sell your personal information.
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Shopify
Our store is hosted on Shopify. Shopify collects and processes certain personal information to provide and improve the platform.
Information you submit through our website may be transferred to Shopify and its trusted service providers, some of which may be located outside your country of residence.
To learn more about Shopify’s privacy practices, please visit the Shopify Consumer Privacy Policy:
https://privacy.shopify.com
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Cookies
Our website uses cookies and similar technologies to:
* Remember your preferences.
* Improve website performance.
* Analyze website traffic.
* Personalize your shopping experience.
* Deliver relevant advertising.
Most browsers allow you to manage or disable cookies through your browser settings.
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Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.
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Children’s Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly remove it where required by law.
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Security
We take reasonable technical and organizational measures to protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
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Data Retention
We retain personal information only for as long as necessary to:
* Provide our Services.
* Complete transactions.
* Comply with legal obligations.
* Resolve disputes.
* Enforce our agreements.
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Your Rights
Depending on your location and applicable law, you may have the right to:
* Access your personal information.
* Correct inaccurate information.
* Request deletion of your information.
* Receive a copy of your personal information.
* Object to certain processing activities.
* Withdraw consent where processing is based on consent.
* Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
For information about how Shopify processes personal information, please visit:
https://privacy.shopify.com
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International Transfers
Your personal information may be transferred, processed or stored outside your country of residence.
Where required, appropriate safeguards are used to protect your personal information in accordance with applicable law.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or Services.
The updated version will always be published on this page with the revised “Last updated” date.
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Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: info.nalakw@gmail.com
WhatsApp: +965 99009512