Shipping policy

Shipping & Delivery Policy

At NALA, we carefully prepare every order to ensure it reaches you quickly and safely.

Delivery Areas

We currently deliver across Kuwait and GCC countries only.

Delivery Partner
All orders in Kuwait are delivered through our trusted delivery partners.

Delivery Fees

Delivery charges are calculated based on your selected delivery service and destination.

The final delivery fee will always be displayed at checkout before payment. 

Delivery Time

Most Kuwait orders arrive within 1–5 business days.

During public holidays, promotional periods, or unexpected circumstances, delivery may take slightly longer.

 

GCC Delivery

Orders to Saudi Arabia, the United Arab Emirates, Bahrain, Qatar, and Oman are shipped via DHL Express.

Delivery typically takes 3–8 business days, although customs clearance or public holidays may occasionally cause delays.

Shipping fees are automatically calculated at checkout based on the destination and the total shipment weight.

 

Incorrect Address or Failed Delivery

Please ensure your delivery address and contact number are accurate before placing your order.

If a delivery cannot be completed due to incorrect information or the recipient being unavailable, additional delivery charges may apply if a second delivery attempt is required.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 24 hours of receiving your order.

Please include:

- Your order number

- Photos of the product and packaging

- A brief description of the issue

We'll review your request and work to resolve it as quickly as possible.

Need Help?

If you have any questions about your order or delivery, please contact our Customer Care team through WhatsApp or the contact details provided on our website.